Integrate and organize all your customer feedback in one place, so you can act at every point of the customer journey.
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Understand millions of reviews within seconds using Glanceable's comprehensive platform.
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Enhance customer experience strategy with comprehensive AI tools.
Glanceable's Proprietary AI:
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AI-generated Thematic Analysis extracts unique themes and sub-themes so you can better understand your customers
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AI summaries automatically relay main points from complex customer data, saving valuable time
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AI recommendations show potential areas for improvement, bridging the gap from analysis to action
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Advanced replies appear with the click of a button, optimizing your feedback management process
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Personalized reports generate instantly so you can present real-time insights to stakeholders
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Glanceable's AI Agent will help you find specific data insights, navigate the platform, and resolve errors
Book a Demo
City Hall of Paris: The municipality serves the city's population
of ~2M citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for emerging themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris: The world’s 3rd largest public transport operator.
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
Custom Categories
Identifying key areas of employee satisfaction by categorizing popular digital services and software through surveys
Mister-Auto by Stellantis
A major online retailer of car parts and accessories
Immediate Detection
So the team can work on resolving shopper issues right away (packaging, product descriptions, delivery time)
Competitive Benchmarking
A custom comparative dashboard highlights Mister-Auto's position in the market, and areas for improvement
FNAC Darty
An electronics retailer with an e-comm site that receives over 27M monthly visitors
Vendor Monitoring
Visualize seller performance and target specific areas of responsibility on a customized dashboard
Post-Sale Services
Weekly tracking on vendors' NPS scores to improve after-sales service accuracy and efficiency
SNCF Connect
Travel planning, ticket purchasing and real-time train updates across Europe
Timely Responses
Quickly respond to pain points and KPIs in decline using the dashboard, all before these issues impact the customer experience
Sentiment Evolution
Understand customer sentiment at every stage of interaction, and take appropriate CX actions like adjusting communications
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City Hall of Paris
The municipality serves the city's population
of ~2M citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for emerging themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris
The world’s 3rd largest public transport operator.
Custom Categories
Identifying key areas of employee satisfaction by categorizing popular digital services and software through surveys
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
City Hall of Paris: The municipality serves the city's population of ~2M citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for emerging themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris: The world’s 3rd largest public transport operator.
Custom Categories
Identifying key areas of employee satisfaction by categorizing popular digital services and software through surveys
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
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City Hall of Paris: The municipality serves the city's population
of ~2M citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for emerging themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris: The world’s 3rd largest public transport operator.
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
Custom Categories
Identifying key areas of employee satisfaction by categorizing popular digital services and software through surveys
City Hall of Paris: The municipality serves the ~2M Parisian citizens
Predictive Analysis
Identifying and monitoring citizen complaints in real-time with AI-generated classifiers for new themes
Tailored Reports
Instantly downloading multiple custom reports to send to respective internal directors
RATP Paris: The world’s 3rd largest public transport operator.
Custom Categories
Identifying areas of employee satisfaction by categorizing survey feedback on digital tools
Employee Sentiment
Synthesizing employee pain points and trends, in real time, from an internal satisfaction survey
"Through the deployment of a supervised text classification algorithm specific to the City of Paris, the Glanceable tool helps the User Relations Department to quickly detect escalated users. With nearly 240,000 written requests addressed to the various City services in 2022, it's impossible to enter into every message and identify the sender's problems. The robust algorithm provided by Glanceable therefore allows, according to a previously established ontology, to 'objectivize the volumes of different points of improvement as well as their respective evolutions.' The responsiveness of the Glanceable team enabled a rapid implementation of the algorithm and the design of the platform makes it possible to obtain convincing results very easily."
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"Glanceable is a useful tool when you need quick, clear and ergonomic dataviz of thousands (millions?) of customer reviews. It helped me get an overview of the most frequent thematics among my users and identify levers to improve my digital products. I felt free to make requests to the team at anytime through the live chat, and always had a quick answer to my questions. I definitely recommend Glanceable and the team!"
Fill out the form to get in touch with one of our experts and see your future AI partner in action.
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Réservez une démo dès aujourd'hui pour découvrir comment la plateforme alimentée par l'IA de Glanceable peut améliorer votre entreprise.
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